Al Jomaih, the official bottling partner of Pepsi in the Gulf region, has embarked on a transformative journey by partnering with Incentivate, a leading solutions provider in the field of Incentive Compensation Management (ICM). This landmark partnership comes as Al Jomaih aims to revolutionize its operations and enhance the efficiency of its incentive management system.For the past decade, Al Jomaih had been using a legacy ICM system that fell short of meeting their expectations in terms of performance and functionality.
The challenges faced by Al Jomaih with their existing system were multi-fold:
- Eligibility Processing: There was no concurrent mechanism for handling varying eligibility scenarios which led to offline calculations.
- Lack of Real-Time Processing: The legacy system lacked real-time data computation, leading to prolonged processing times which in-turn led to Al-Jomaih processing once in a month
- Absence of Interactive Dashboards: The system did not provide interactive dashboards or a mobile app, resulting in a lack of transparency and motivation among leadership, administrators, and field-users.
- Dispute Resolution: In the absence of handy performance dashboards, disputes related to incentives had no dedicated resolution platform, resulting in manual handling.
- Lack of Flexibility: The system did not support retroactive processing, lacked the ability to design and roll out incentive programs (short burst contests), or provided a maker and checker functionality to validate and reduce manual errors.
In a strategic move to address these challenges and drive operational excellence, Al Jomaih has engaged Incentivate in a 5-year partnership. As part of this collaboration, Incentivate has deployed a team to Saudi Arabia for onsite requirement gathering and to initiate the project.
Key Deliverables from Incentivate Include:
- Integration Capabilities: Incentivate will integrate the system with up to 5 different systems to ensure a smoother bidirectional flow of data.
- Any-time Payout: Incentivate aims to achieve end-to-end commission/incentives processing on a daily basis, which includes complex rules, and processing millions of records and paying out reps on demand
- Streamlined Eligibility Processing: The system will support eligibility-based processing for new joiners, terminations, and cross-functional movements.
- Prorated Calculations: Commissions and incentives of individuals about to go on vacation will be prorated for fair and accurate payouts.
- Maker & Checker Functionality: A maker & checker functionality to ensure a robust approval process for system changes.
- Incentive Programs: Al Jomaih will have the ability to launch short-burst incentive programs (contests) and manage concurrent commission plans based on business performance and KPI goals.
- Mobile App and WhatsApp Integration: Leadership and end-users will have access to mobile and WhatsApp functionality, allowing them to monitor their performance on the go and resolve disputes, thereby enhancing transparency and motivation.
- Support: Post go-live, Incentivate will provide ongoing support, ensuring the system’s stability and reliability on a monthly basis.
Al Jomaih’s partnership with Incentivate underscores its commitment to innovation and operational excellence. This initiative is expected to enhance efficiency, transparency, and motivation across the organization, ultimately driving Al Jomaih’s continued success in the Gulf region.