Order-Level Clawbacks possible? Of-course!

by | Sep 14, 2023

While discussing incentives we sometimes get this question: “Can your platform handle order-level clawbacks?” At Incentivate, the answer is a resounding “Yes!” But our capabilities don’t stop there. Let’s dive deeper into the intricacies of our platform and the principles that guide our design.

Understanding Order-Level Clawbacks

When discussing order-level clawbacks, prospects often have a series of questions. One of the most common is about the commission rate used during a clawback. “When I clawback, will it use the current commission rate or the rate at which it was paid out?” The answer is simple: neither. At Incentivate, we reverse the exact amount paid out, eliminating the complexities of commission rates.

But how do we achieve this? By maintaining a ledger at the order level. This ensures we have a record of every paid order, allowing us to reverse any transaction seamlessly. This approach not only simplifies the process but also ensures accuracy and transparency.

Beyond Platform Features

While these capabilities might sound like ‘platform features,’ they are, in fact, just using great design methodology for incentives. At Incentivate, we believe in going beyond just providing a platform. We’re dedicated to designing your Incentive Compensation (IC) implementation rooted in the right first principles.

Our Guiding Principles

Our design philosophy is anchored in several key principles:

  1. One Source of Truth: We believe in having a single, reliable source for all information, ensuring consistency and accuracy.
  2. Balanced Processes: We strike a harmonious balance between common processes and decoupled processes tailored for different levels, plans, salesforces, and business units.
  3. Logical Separation: Different business processes are separated logically, ensuring clarity and efficiency.
  4. Storing Crucial Touchpoints: Every important touchpoint of information is stored throughout the process, ensuring a comprehensive record.
  5. Comprehensive Histories: We believe in the importance of history. History of payments at all relevant granularities are stored to ensure your payments requirements are met.
  6. Sequencing Processes: Processes and history storage are sequenced appropriately, ensuring a logical flow.
  7. Logical Parametrization: Every process is parameterized logically, ensuring flexibility and adaptability.

More Than Just Calculations

But our platform does more than just calculate incentives. It’s designed to produce the right data, feeding into reports and dashboards that provide insights and drive decisions. Additionally, we manage the time dimension with precision, ensuring timely and accurate incentive calculations.


Incentivate is not just another incentive platform. It’s a design philosophy, a commitment to ensuring that incentives are implemented the right way. When you partner with us, you’re investing in a system that’s built on strong principles, designed for accuracy, transparency, and efficiency.

Join us on this journey and discover the Incentivate difference.

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